The Future of Operational Excellence: Insights from Operations Week 2023

The most predictable thing about a new year? Stuff will happen that we can’t predict (The last few have definitely shown us that!).

This has made one thing clear to us at S-Docs: focusing on operational efficiency - and the people, processes, and technology that achieve it - is paramount no matter what you face.

We've learned a lot helping our customers achieve operational excellence through effective document and communication processes. But the best knowledge comes from the diverse perspectives of a greater community.

With this in mind, we brought together operations experts to share their insights at our virtual event Operations Week 2023. After engaging discussions on:

🤝Customer-centric operations
🤖AI’s impact on efficiency
⚙️Architecting operational excellence

Plus more, we asked our panel members for their predictions for the year ahead.

How will operational efficiency change in 2024, and what should you focus on to prepare? Check out their predictions below. P.S. Are you in need of a partner in streamlining your operations this year? Request an S-Docs demo today!

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AI-assisted co-pilots will become an accelerant for operations. Productivity of the operations teams will also be a focus as that will drive down deal cycles. And data security and privacy will impact key decisions for operations platforms.

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In the upcoming year I expect to see a shift to more AI driven efficiency mechanisms and tools across all sectors.

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I believe Generative AI and Hyperautomation will play a huge role in helping improve operational efficiency. However, there needs to be a governance layer around it to make the best use of these technologies.

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Organizations will take inventory of their spend. If a team member isn't adding value, or a SaaS app is adding unnecessary complexity instead of reducing it, those resources will be reallocated.

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Soon, foundational Model (LLM) will not be the differentiator in any SaaS application; it will be considered as the primary feature any application would be expected to have.

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Operational efficiency will move more towards the front-runner position when it comes to company goals. More organizations will realize that they are unable to properly support their clients & customers until they are operating at peak efficiency themselves.

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AI is going to have a deep impact on how we function. Customer interactions/engagements will transform to being more efficient and highly personalized.

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I foresee 2024 being the year of tech evaluation for companies that are lagging behind with manual processes, and lots of operational efficiency that results from that.

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I predict Analytics and AI will continue to play a role in helping organizations gain efficiencies.

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Ultimately, the companies that put people first and build adaptable, resilient operations will maintain competitiveness and empower the next evolution of operational excellence at a potential pace unseen in history.

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We will continue to have a need to 'do more with less.' Because of this, more automation will be driving organizational changes around operational efficiency leveraging AI.

The Future of Operational Excellence: Insights from Operations Week 2023

The Future of Operational Excellence: Insights from Operations Week 2023

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